FreakyBillion Privacy Policy

At FreakyBillion, we take your privacy seriously and are fully committed to protecting the personal data you share with us when you play, deposit, withdraw, or simply browse our site. This FreakyBillion Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have over your own data. By registering an account and using our services, you agree to the practices described below.

Information We Collect

When you complete FreakyBillion register, we ask for certain personal details to verify your identity and comply with our licensing obligations. We collect this information directly from you, automatically through your use of our platform, and occasionally from trusted third parties such as payment providers and verification services.

• We collect your full name, date of birth, residential address, email address, and phone number during registration
• We gather identification documents such as a passport, driving licence, or utility bill when we carry out verification checks
• We record details of your FreakyBillion deposit and FreakyBillion withdrawal transactions, including payment method and amounts
• We track your gaming activity, including which FreakyBillion slots and FreakyBillion live casino games you play, session duration, and betting patterns
• We log technical data such as your IP address, device type, browser, and operating system whenever you use our FreakyBillion casino app or access our site through FreakyBillion login
• We store your communications with our customer support team, including live chat transcripts and emails

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you when you return, remember your preferences, and understand how you interact with our platform. Our cookies help us keep your session active after FreakyBillion casino login, remember your language settings, and measure the performance of our promotions, including any FreakyBillion promo code or FreakyBillion bonus code you may have used. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

How We Use Your Information

We use the personal data we collect for a range of legitimate business purposes connected to operating a licensed online casino. Our goal is always to provide a safe, fair, and enjoyable experience while meeting our regulatory obligations under our Curaçao licence.

• We use your data to create and manage your account, including processing any FreakyBillion casino bonus or FreakyBillion no deposit bonus offers you claim
• We verify your identity and age to ensure you meet our eligibility requirements before allowing deposits or withdrawals
• We process your transactions securely, whether through card payments, bank transfer, e-wallets, or cryptocurrency
• We monitor gameplay patterns to detect fraud, money laundering, or problem gambling behaviour
• We send you service-related communications, such as confirmation of a FreakyBillion free spins credit or updates about our VIP Club
• We may send you marketing communications about new promotions, provided you have not opted out
• We use aggregated data to improve our game selection, website performance, and our FreakyBillion app experience

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you when you register and play at our casino, our legitimate interests in preventing fraud and improving our services, our legal obligations under Curaçao gaming regulations, and your consent where required, such as for marketing emails. You may withdraw consent for marketing at any time without affecting other processing activities.

Sharing Your Information

We do not sell your personal data to third parties for their own marketing purposes. However, we may share your information with carefully selected partners who help us operate our business and comply with applicable laws.

• We share data with payment processors and our payment agent, Xenith Limited Ltd., to facilitate deposits and withdrawals
• We share information with identity verification providers to confirm your age and identity
• We disclose data to regulatory authorities, including the Curaçao Gaming Authority, when legally required
• We may share information with fraud prevention agencies and law enforcement where necessary to protect our platform and users
• We work with IT service providers, hosting companies, and software developers who support our technical infrastructure

All third parties we work with are contractually obligated to protect your data and use it only for the specific purposes we authorise.

International Data Transfers

Because we serve players internationally and our operations involve entities in Curaçao and Cyprus, your data may be transferred and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfers are protected by adequate safeguards, including standard contractual clauses where applicable.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial records related to your FreakyBillion deposit and withdrawal history are typically kept for the period required under anti-money laundering regulations. If your account becomes inactive for 12 consecutive months, it may be subject to a monthly maintenance fee as outlined in our Terms and Conditions, and we will continue to retain relevant data during this period.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security practices include encryption of sensitive data, secure servers, restricted access controls, and regular monitoring of our systems. While we work hard to safeguard your information, no method of electronic transmission or storage is entirely secure, and we encourage you to use strong, unique passwords for your FreakyBillion casino login and to avoid sharing your credentials with anyone.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to honouring these rights wherever they apply.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You have the right to request a copy of your data in a portable format
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team, and we will respond to your request within a reasonable timeframe in accordance with applicable law.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete that data and close the associated account.

Marketing Communications

If you have opted in to receive marketing communications, we may contact you about new promotions, tournaments, or loyalty rewards through our VIP Club. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any communication or by contacting our support team directly.

Third-Party Links

Our website may contain links to third-party sites, including payment providers or affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before submitting any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting an updated version on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, our customer support team is available 24/7 through live chat or email at support@freakybillion.com. We are here to address any privacy-related queries and to help ensure your experience with us remains safe and transparent.